Shipping & Return Policy 

SHIPPING INFO

Most of our products are made to order. Please allow 2-5 days for your order to be processed. Please note that the 2-5 days processing time is not included in the estimated delivery time at checkout.We do not ship Saturdays, Sundays, or holidays. Any orders that are made over the weekend will be processed the following Monday.

Your order will be shipped via courier unless you select an alternative. If you have any questions about your order please contact sales departments sales@unravelme.co.za

We ship orders to all South African provinces and territories.

Approximate SA shipping costs below:

Priority Mail 130ZAR

Standard Mail Express 95ZAR

RETURN/EXCHANGE POLICY/STORE CREDIT

We will not accept returns for refunds. Exchanges only. If there is a price difference involved with your exchange, A store credit will be issued via email. The store credit will never expire. Redeem your store credit online at checkout in the gift card section.

We will gladly exchange unworn, unwashed, or defective merchandise purchased on www.unravelme.co.za . All swimwear and Activewear must be returned in it’s original packaging, all tags must be attached and sanitary liner in place. Exchanges must be received within 7 days of delivery. No exchanges will be accepted after 7 days. Please note that we do not issue prepaid return shipping labels, and you will be responsible for all return shipping fees. 

All Sale or Clearance items, including items purchased using a promo code are FINAL SALE, no returns or exchanges. No Exceptions.

A store credit will be issued for any uneven exchanges. If you requested an item for exchange that we no longer have available, we’ll issue you a store credit. If this should happen, you’ll receive a return email to notify you about the availability.

1) Exchanges are accepted for items of an any value. If the piece you wish to exchange is of a higher value the customer will be responsible for the difference, we will email or call you for the payment. If the price of the piece you wish to exchange is of lower value the remaining balance will be turned in to a store credit and CAN NOT be used towards shipping.

2) If there is nothing on our website that you wish to exchange your item for at this time, you may opt for a store credit. The store credit will not include the shipping cost. All return shipping will be the responsibility of the customer. NO EXCEPTIONS.

All purchases include a return form. Please fill out the form in its entirety. We will attempt to resolve incomplete exchange forms. If we don’t hear back from the customer after 3 attempts (phone calls and/or emails) a store credit will automatically be issued.

HOW TO EXCHANGE MERCHANDISE

We want to give you a hassle-free way to return anything, so you can exchange any unworn, unwashed item to us within 7 days of receiving your original order. Just fill out the Exchange Form enclosed with your order and ship back to us via Courier.

The parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. 

Make sure the exchange form is filled out with your order number and placed in your parcel – we can’t process your exchange without these details. We’ll send you an email as soon as we’ve received your exchange in its original condition. Exchanges can take up to 10 working days (excluding weekends and public holidays) to arrive at our warehouse. Once received, your exchange will be processed within 1 business day.

We try hard to accept all exchanges, In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Exchange Address: 18 Kirschner Road, Benoni , 1501

 

DAMAGES

UnravelMe guarantees it’s clothing to be free from damage for the first 30 days from date of order as long as you follow our care instructions. Our suits are very delicate and experience normal “wear and tear” over time. If you receive a damaged or defective item, please notify us within 5 days of receiving your merchandise and we will happily exchange the unwashed/unworn item for the same item at no cost. 

LOST/STOLEN PACKAGES

Once items are shipped it is the responsibility of the postal service to ensure packages are delivered. No refunds will be issued for lost packages. If your tracking information shows that your package was delivered, but you have not received it, please contact courier company used together with tracking number provided  by UnravelMe to file a Claim for the missing shipment.

PROMO CODES/FLASH SALES

All items purchased using a discount code are FINAL SALE and are not eligible for return.